Refund policy

You may return items sold and fulfilled by Crate Designs Furniture within 7 days of delivery for a full refund (minus return shipping costs), subject to the following conditions:

1. Product must be in as-new condition and returned in the original packaging.
2. Products with a fabric choice are custom made, just for you, and will incur a minimum 25% restocking fee.
3. We will refund the return shipping cost if the return is a result of our error. 
4. Contact us for help to guide you through the return shipping procedure.
5. You will usually receive your refund in less than one week after product is received at our factory.